Returns & Exchanges

At Carlson Pet Products, we want you and your pet to be completely satisfied with your purchase. If your item isn't the perfect fit, we offer a 30-day return window for all unwashed and unworn pet apparel and accessories.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the items in their original packaging with all tags attached to ensure they remain hair-free and in resalable condition.

3

Affix the Label

Print the prepaid shipping label provided through the portal and securely attach it to the outside of your return package.

4

Drop Off and Refund

Drop your package at any authorized carrier location; once received and inspected, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing